I used these guys four times over the course of two back to back trips.
Dave (I believe that's his name), the owner, is a bit gruff on the phone, but the driver he assigned to pick me up, Candy, is a real nice lady.
Prior to traveling, I was given the instructions as to how the pick up would go down. They would be monitoring my flight so they could see if I was on time or delayed. Upon landing and retrieving my bag, I was to call and indicate that I was ready to leave. They would tell me exactly where to stand and *boom*, I'd be whisked away.
It went just like that.
When we were wheels down in HNL, I turned on my phone. I had a message from Candy, introducing herself as the driver who would be taking me to my hotel and that I should give her a call when I had my bag and was ready to go. Went to baggage claim, walked out and called her. Within a couple of minutes, she was at the curb and off my partner and I went.
During the trip to the hotel, I asked about paying with a credit card. Candy hesitated because I suspect she wanted the cash out right. I hesitated because I was saving the cash for my final destination. After a little back and forth, it was clear I wasn't paying with anything but the CC. When I told her what time I wanted to be picked up the next day, she was there early and ready to go. She got us back to the airport, no muss no fuss.
I indicated that I'd need pick up service the following Friday and she said to just call her direct. When I came back, the same procedures applied on my arrival and she took me to my hotel. Three days later, she picked up the FOH and I at our hotel to take us back to the airport.
This is where stars are lost. She had her other half in the van, which I suppose isn't that big of a deal, but very slightly unprofessional. The worst part was that she took a personal phone call as we got closer to the airport. We hit unexpected traffic and took a little longer to get to the airport than expected, so just as we got off the highway, I wanted her to get a jump start on getting the credit card approval so we could arrive curbside and get going. She was still on the phone, so I said, "Candy, let's get the credit card started". She told her friend she had to go, but apparently the friend kept on talking. So did she. Finally, I waved the credit card in the air and said, "Let's do this. Now."
All in all, very reliable and I would recommend Candy to anyone needing car service to Waikiki. We paid 30.00 each time for the two of us and all of our bags.
Don't try to take a cheaper route to the hotels like my FOH did...he thought he'd save a few bucks and he ended up taking a much longer route because of so many stops.
PM me if you'd like Candy's cell. I told her I'd like to give it to anyone who may need transportation arrangements and if I returned to HNL, I would certainly call upon her.