I usually cab it when I need a ride to and from the airport in Honolulu but I'm also not usually travelling with an entourage either. So when I needed to make arrangements for me, my sister, bro-in-law and nephew, I decided to find a shuttle to take the stress out of the ride to our hotel. I called a few days before our flight and requested a mini-van (in addition to us, we had a lot of luggage LOL). Dave took down my info and also gave me instructions on what to do once we got our luggage.
Once we arrived at HNL and grabbed our luggage, I called again to let them know we were ready to be picked up. Our driver was already there waiting, so we loaded up and were on our way. Candy was our driver and she was really nice, but kinda spacy. So much so that we almost didn't call for a return ride to the airport. I didn't really mind so much, but my sister had an expectation of more service, which I'll admit was a bit lacking. But hey, a $30 ride to the airport is pretty cheap, so I called again to make a reservation. I asked if we would be getting Candy again and Dave said he wasn't sure.
So fast forward to getting to the airport. I called to see where our driver was because it was a few minutes after our pickup time. Dave answered and said he was on his way as the other driver was stuck somewhere. Once Dave arrived, he quickly loaded the minivan and we were on our way. We had a nice conversation with him on the way to the airport - we told him about our previous experience - my sister really laid it out for him. I think he did well answering her concerns as diplomatically as possible. And as far as the experience with him, it was stellar - he gave us the kind of service that I expect from an executive/towncar type service.
Bottom line - I would not hesitate to use this service again and would definitely recommend for travelers to Oahu. As an owner, Dave gets it and I happily support those types of people/businesses.